Commercial Disclosure

Disclosure based on Act on Specified Commercial Transactions (Article 11)

Business Information

Business Name: B&B LLC (合同会社Ｂ＆Ｂ)
Corporate Number: 9011803006133
Representative: Jun Yoshida
Address: 3-38-18 Higashikanamachi, Katsushika-ku, Tokyo, Japan
License Number: M130035049

Contact

Phone: 050-1157-4689
090-8098-6689（Direct to Operations Team）
Email: info@bonhouse.net
Contact Form: Contact Form
Hours: 9:00〜18:00

Service & Payment

Pricing: Displayed on each room/plan page (tax included)
Additional Fees: Cleaning fee, service fee (shown in each plan)
Payment Method: Credit Card (via Stripe)
Visa, Mastercard, American Express, JCB
Payment Timing: Charged immediately upon booking confirmation

Cancellation & Refund Policy

Cancellation Fees

90+ days before check-in: 100% refund
30-90 days before check-in: 50% refund
Less than 30 days: No refund
Cleaning & service fees: Fully refundable

How to Cancel

Email: info@bonhouse.net
Contact Form: bonhouse.net/contact
Deadline: 30 days before check-in (for refund eligibility)

Refund Method & Timeline

Method: Refund to the credit card used for payment
Timeline: Typically 5-10 business days after cancellation processing

Force Majeure

In cases of natural disasters such as typhoons, earthquakes, or pandemics, we will consider refund requests on a case-by-case basis regardless of the cancellation date. Please contact us via email or the contact form.

No-Show Policy

If you do not check in without prior notice, no refund will be provided.